Your seed phrase is not a password. Passwords protect an account on someone else’s system; the seed phrase is the wallet. Whoever holds those 12 or 24 words holds the money, from any device, forever, with no reset button.
The three lies used to extract it
- “Support needs to verify your wallet.” No exchange, wallet vendor or blockchain support team has any use for your seed phrase. The real ones never ask.
- “Let us help you connect your wallet.” Screen-share sessions where a helpful agent walks you through “setup” are harvest operations.
- “Enter your phrase to claim the airdrop / recover your funds.” Phishing sites imitate wallet interfaces pixel-for-pixel. The moment you type the words, an automated script sweeps the balance — often in under a minute.
If you already shared it
Move fast — this is measured in minutes, not days:
- Create a brand-new wallet with a fresh seed phrase on a clean device.
- Transfer everything the compromised wallet still holds to the new one. Prioritize by value.
- Never reuse the burned phrase — a swept wallet stays monitored by bots indefinitely.
- Document the transaction hashes of the theft; they are the evidence a real investigation needs.
Then report it
Wallet-drain cases move through the same escalation path as broker fraud: file a report with the details and check the SARFund case registry for the platform or “support desk” that took the phrase. And remember the whole rule, because it has no exceptions: anyone who asks for your seed phrase is stealing from you.
before you go
Two free checks that take one minute
1 — Run the broker’s name through the Veribeacon registry (9,000+ reported operators on file). 2 — If you’ve already sent money, check whether the case is under investigation at the SARFund case registry — the escalation body for verified fraud reports. Veribeacon never asks you to pay.
keep reading